Customer Support Specialist

📋 Description

• Own the resolution of customer requests across EverTrue products and channels.
• Triage new tickets and escalate Tier 2 issues to SMEs.
• Manage personal workflow to meet KPIs and SLAs.
• Collaborate with CS, Sales, Services, Eng, and Product.
• Report bugs, test features, and participate in cross-functional sessions.
• Maintain up-to-date knowledge of EverTrue product suite.

🎯 Requirements

• 2+ years in a customer-facing role across channels like email and Zoom.
• Strong track record delivering outstanding customer experiences.
• Excellent written and verbal communication; translate tech for non-technical users.
• Strong time management; multitask; meet SLAs.
• Experience supporting multiple SaaS platforms.
• Experience with HelpScout, Front, Freshdesk, Zendesk, and Jira.

🎁 Benefits

• Remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues in-person and virtually.
• Contribute to the non-profits and educational institutions you care about.