Customer Support Specialist

📋 Description

• Be the voice of our brand via phone, email and live chat.
• Deliver fast, friendly, solution-oriented technical support.
• Resolve product issues and answer account questions.
• Manage inbound tickets and chats with empathy.
• Escalate complex cases to the appropriate team.
• Maintain product knowledge through training.

🎯 Requirements

• 1-2 years of technical customer support experience in software.
• Familiarity with Zendesk, Slack, Excel, Outlook.
• Excellent verbal and written English communication.
• Able to work in a fast-paced, collaborative environment.
• Willingness to be coached and to learn.
• This role does not sponsor visas.

🎁 Benefits

• Competitive base salary + company bonus.
• Generous time off and parental leave.
• Health benefits: medical, dental, vision, life insured.
• 401K with generous company match.
• Award programs and recognition for great work.
• Learning and development opportunities.