Customer Support Specialist

📋 Description

• Serve as the first point of contact for customer inquiries involving platform usability
• Diagnose, troubleshoot, and resolve technical issues across automotive data platforms and workflow
• Communicate clearly and empathetically with customers, explaining technical findings, proposed
• Record customer interactions, troubleshooting steps, and resolutions accurately in CRM and
• Follow established support workflows, service-level agreements (SLAs), and escalation procedures to
• Collaborate with Product, Engineering, Data, and Sales teams to investigate recurring issues

🎯 Requirements

• 2–5 years of experience in customer support, technical support, service desk operations, or a
• Working knowledge of REST and SOAP APIs and common data formats, including JSON and XML.
• Strong analytical thinking, issue triage, problem-solving abilities, and confidence investigating
• Experience using CRM and ticketing platforms; familiarity with telephony systems, diagnostic tools
• Ability to quickly understand complex software products, data platforms, integrations, and
• Excellent written and verbal communication skills, with the ability to explain technical concepts

🎁 Benefits

• Starting pay of CAD $24–$25 per hour, with the final rate determined by relevant experience
• Virtual-first working environment with flexible work arrangements.
• Eligible employees may access medical, dental, and vision insurance.
• Disability and life insurance benefits for eligible employees.
• Access to retirement savings programs, subject to eligibility.
• Paid time off to support personal needs and work-life balance.