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Hire Hangar Global

Customer support specialist - AI Assisted

Fully Remote
Customer Support
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3 hours ago
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Related skills

shopify ecommerce ai gorgias richpanel

📋 Description

  • Review and approve AI generated responses before resolving customer issues
  • Edit or write replies as needed to ensure accuracy and brand tone
  • Flag edge cases or trends for internal escalations
  • Handle 100-200 tickets per day depending on volume and complexity
  • Work within platforms like Shopify and other e-commerce integrated tools

🎯 Requirements

  • 2–3 years of experience in customer support (eCommerce preferred)
  • Excellent written English and attention to detail
  • Reflexive use of AI tools and learning new systems
  • Bonus: Shopify, DTC brands, or helpdesk tools like Gorgias and Richpanel
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