Customer Support Specialist – AI Assisted

📋 Description

• Provide timely and professional customer support via email, chat, and ticketing systems
• Use AI-assisted tools to draft, summarize, and optimize customer responses
• Resolve order, product, and account-related inquiries efficiently
• Escalate complex issues and collaborate with internal teams as needed
• Maintain accurate support records and ticket documentation
• Follow support workflows, SLAs, and quality standards

🎯 Requirements

• Hands-on experience in customer support or customer service roles
• Experience using AI tools to assist with customer communication or workflow efficiency
• Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Strong written communication skills and attention to detail
• Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

🎁 Benefits

• Remote work
• EST working hours
• Access to AI-assisted tools