Customer Support Specialist, APAC

📋 Description

• Handle customer queries in day-to-day support queues (chat and email), ensuring timely resolution
• Assist clients and teammates to diagnose root causes and provide clear workarounds where needed.
• Contribute to operational efficiency and scalability by identifying process optimizations and
• Work collaboratively with Customer Support Managers to streamline and scale support alongside Rogo
• Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are

🎯 Requirements

• 1+ years of experience in customer support or user operations within a B2B SaaS or technology
• Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity
• Exceptional organizational and prioritization skills within an ambiguous environment and
• Excellent verbal and written communication skills with a keen eye for detail.
• Excitement and interest to stay up-to-date and interested within the financial and AI markets.
• Analytical mindset with experience using data to inform operational decisions.

🎁 Benefits

• Up and to the right: Rogo has strong product adoption with the world's leading financial
• Extraordinary team: we take talent density seriously. You'll do the best work of your career
• A one-of-one problem: bringing AI to the core of how Wall Street works is one of the most
• Real ownership: You'll own real surface area and watch the world's most sophisticated users rely on
• Always at the frontier: we work at the edge of what the best models can do and turn it into