CUSTOMER SUPPORT SPECIALIST (B2B Clients | Remote - Colombia)

📋 Description

• Manage high-volume inquiries via email, live chat, and tickets.
• Resolve requests to meet SLA and quality standards.
• Document interactions and maintain complete ticket records.
• Prioritize requests by urgency, impact, and operational needs.
• Follow cases through to resolution and keep clients informed.
• Process order updates, modifications, and account changes.

🎯 Requirements

• 3+ years in customer-facing roles (support, success, or experience).
• Experience handling high-volume inquiries via email, chat, and tickets.
• Experience using CRM platforms (HubSpot, Salesforce, Zoho, Dynamics, or similar).
• Experience with ticket management platforms (Zendesk, Intercom, Freshdesk, etc.).
• Strong written and verbal English communication.
• Detail-oriented with strong organizational skills; comfortable remote work.