Customer Support Specialist, Benefits

📋 Description

• Take ownership of customer benefits issues from start to finish, in areas including but not limited
• Build mental muscle and become a benefits subject matter expert in the benefits tools within
• Answer inquiries on phone, tickets, and chat to help our customers optimize Justworks to administer
• Work through creative solutions to effectively answer customer questions, provide guidance
• Manage a queue of open issues to deliver timely and effective solutions
• Display a high level of professionalism and compassion when working with each customer on sensitive

🎯 Requirements

• 6+ years of work experience in a customer/client-facing role
• 1 year of experience working with benefits concepts and practices
• A track record of operating in a time-sensitive or deadline-driven environment
• Curiosity and an aptitude for learning new things and understanding how and why things work
• Strong verbal and written communication skills, with the ability to break down complex concepts
• Excellent at time management, organization, and prioritizing tasks