Customer Support Specialist (Bengaluru, India)

Added
14 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

figma zendesk technical troubleshooting ai tools written english

๐Ÿ“‹ Description

  • Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a
  • Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype
  • Review AI-generated output and credit usage to make fair, consistent calls, such as deciding
  • Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue
  • Facilitate calls with customers when email isnโ€™t enough, such as screen-sharing with an Org admin
  • Stay current as our products evolve, such as joining a launch session with Product Managers and

๐ŸŽฏ Requirements

  • 2+ years in a customer support role, ideally at a SaaS company
  • Hands-on experience with design tools like Figma, and regular use of AI tools in your work
  • A knack for technical troubleshooting and explaining complex things simply
  • Excellent written English and a warm, human communication style
  • Curiosity and a habit of learning new technology on your own

๐ŸŽ Benefits

  • While itโ€™s not required, itโ€™s an added plus if you also have: Professional experience in UX or
  • Familiarity with AI design or code-generation tools
  • Working knowledge of Zendesk
  • Background in supporting both self-serve and enterprise customers
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