Customer Support Specialist - Bilingual (French/English)

📋 Description

• Respond quickly to escalated support requests via email, with some phone support.
• Respond to inquiries on social platforms with timely, empathetic responses.
• Troubleshoot issues across internal systems with clear guidance and timely resolutions.
• Handle multiple cases simultaneously with attention to detail and a positive experience.
• Deliver a customer-first experience in every interaction, building loyalty.
• Identify, document, and monitor recurring technical issues or bugs.

🎯 Requirements

• Bilingual: fluent in French and English (required).
• 2-4 years in customer or technical support in tech/startups.
• Excellent written communication across customer interactions.
• Strong troubleshooting across systems; able to work independently.
• Office or remote work experience with deadlines and projects.
• Detail-oriented with accurate documentation and processes.

🎁 Benefits

• Competitive salary and benefits (health, dental, and vision).
• 100% remote work with flexibility and trust.
• Mission-driven work reducing food waste and expanding access.
• Fast-growing, collaborative team with big ambitions.
• Real opportunities for career growth.