First-line support via chat, email and phone in English
Provide consultations about Cloud, CDN, Hosting, AI and more
Resolve technical issues with diagnostics and incident data; escalate when needed

🎯 Requirements

1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute)
Hardware and software diagnostics (reading logs)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities

🎁 Benefits

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*

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