Be the friendly, reliable point of contact for members — bookings, account questions, refunds, and
Support on-site trainers with occasional urgent requests
Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)
Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful

🎯 Requirements

Excellent written English
Genuine empathy and strong people instincts — read tone and respond warmly
Good judgment and comfort making independent decisions
Reliability and ownership — remote-first team
Comfortable working early mornings, evenings, and/or weekends
German is a plus, but not required

🎁 Benefits

Fully remote, flexible within coverage windows
Growing role with more responsibility over time
Supportive, founder-led team

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