Customer Support Specialist

📋 Description

• Act as the dedicated point of contact for global B2B clients during live trading events, delivering
• Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states
• Coordinate multi-client incident responses via incident.io, driving clear updates and conducting
• Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain
• Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers

🎯 Requirements

• Solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds
• Comfort working with back-office interfaces, reading JSON responses, using browser developer tools
• Fluent spoken and written English with the ability to communicate technical and trading issues
• A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent
• Readiness to work rotating shifts, including weekends, in a 24/7 live environment

🎁 Benefits

• Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct
• Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global
• Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to