Customer Support Specialist

📋 Description

• Work with customers via phone, email, and live chat to enhance experience.
• Troubleshoot issues and explain product features to meet needs.
• Resolve complex inquiries using support tools and product knowledge.
• Build sustainable relationships through open communication.
• Collaborate with team to devise strategies to delight customers.
• Coordinate with team to ensure coverage during business hours.

🎯 Requirements

• Customer-focused with excellent verbal and written communication.
• Able to multi-task across multiple customer service platforms.
• Flexible scheduling for US and Canada coverage.
• Experience with Gladly and SaaS tools is a bonus.
• Basic understanding of frontend or backend development.
• Interest in integrative health or wellness certifications.

🎁 Benefits

• Remote-first flexibility; Ottawa, Kelowna, or Calgary option.
• Flexible PTO and work-life balance.
• RRSP/401k match and stock options.
• Premium benefits package with coverage and an HSA.
• Fullscript discounts on wellness products.
• Continuous learning opportunities.