Customer Support Specialist, EMEA

📋 Description

• Handle customer queries in chat and email, ensuring timely resolution per SLAs.
• Diagnose root causes with clients and provide clear workarounds.
• Identify process optimizations and automation to scale operations.
• Collaborate with Customer Support Managers to streamline and scale support.
• Coordinate with Product, Engineering, Sales and Post-Sales for visibility into Support context.

🎯 Requirements

• 1+ years experience in customer support or user operations in B2B SaaS/tech.
• Ambitious, with a desire to be an early hire at a fast-growing company.
• Strong organizational and prioritization skills in high-volume queues.
• Excellent verbal and written communication with keen attention to detail.
• Interest to stay up-to-date in financial and AI markets.
• Analytical mindset with experience using data to inform decisions.

🎁 Benefits

• Strong product adoption with early-stage upside.
• Extraordinary team of AI and finance experts.
• Ownership of meaningful surface area and impact for clients.
• Work at the frontier of AI model capabilities.
• High-growth environment with real ownership.