Customer Support Specialist

📋 Description

• Assisting the Mable community in a high volume inbound call centre environment, also supporting
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate
• Provide information, advice, guidance, and support to our community, supporting our users to
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.

🎯 Requirements

• A passion for delivering world-class customer service and driving great outcomes.
• 2 - 3 years of experience in customer support, ideally in health tech, NDIS, or aged care.
• Strong communication, listening, and problem-solving skills - you're a people person at heart.
• Familiarity with NDIS policies and working with vulnerable populations with empathy and care
• Comfortable in fast-paced, high-volume environments - you think big and act fast.
• Experience with Salesforce or similar CRMs, and a love of learning new systems.

🎁 Benefits

• Power your career – Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Access parental leave – 14 weeks of paid leave for primary carers and 6 weeks of paid leave for
• Work with flexibility – Hybrid workplace, balancing time in the office with remote work.
• Flexi Leave Days – One extra paid leave day per quarter for what makes you happy.
• Take a floating public holiday – Acknowledge a significant day your way with family and friends.
• Be rewarded – Celebrate wins and recognise great performance with an easy and accessible Reward and