Customer Support Specialist

Added
2 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

communication billing customer support saas onboarding

📋 Description

  • Train and onboard admins on Alan's product, workflows, and best practices
  • Own admin support end-to-end for your account portfolio
  • Manage complex or sensitive conversations with admins
  • Anticipate risks and prevent blockers
  • Identify recurring pain points and propose improvements
  • Contribute to team priorities

🎯 Requirements

  • Excellent and structured written & oral communication skills in both Dutch and English
  • Excellent problem-solving skills
  • Great organization skills / Time management skills
  • Customer-Facing Experience: Previous experience in BtoB customer-facing roles
  • Autonomous, driven, can organize themselves well
  • At ease with complex / new topics
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