Customer Support Specialist

📋 Description

• Manage customer interactions via phone, email, and live chat to improve experience.
• Troubleshoot issues and explain product features to meet needs.
• Resolve complex inquiries with support tools and product knowledge.
• Build relationships through open, proactive communication.
• Collaborate with the team to delight customers.
• Ensure coverage during business hours with your team.

🎯 Requirements

• Passion for customer satisfaction and engaging personality.
• Ability to multi-task across customer service platforms.
• Strong commitment to excellence in all you do.
• Exceptional verbal and written communication skills.
• Strong organizational skills; manage multiple information sources.
• Flexible, adaptable team player; US/Canada coverage.

🎁 Benefits

• Remote-first flexibility to work from Ottawa, Kelowna, or Calgary.
• Flexible PTO.
• RRSP/401k match and stock options.
• Premium benefits package with customizable coverage.
• Fullscript discounts on wellness products.
• Continuous learning opportunities.