Customer Support Specialist

📋 Description

• Provide high-quality first-level customer support across tickets, live chat, phone, and Zoom for a
• Diagnose and resolve customer issues using troubleshooting techniques, internal resources, and
• Communicate clearly and empathetically with both technical and non-technical customers, adapting
• Take ownership of customer issues through resolution, while recognizing when and how to escalate
• Keep customers informed about ticket status, next steps, and resolutions while maintaining timely
• Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and

🎯 Requirements

• College degree preferred, or up to one year of equivalent relevant experience.
• Previous customer service experience in a SaaS environment is preferred but not required.
• Experience within a fitness studio or familiarity with fitness management software is a plus.
• Strong troubleshooting, judgment, critical-thinking, and problem-solving abilities.
• Excellent written and verbal communication skills, with the ability to demonstrate empathy and
• Strong interpersonal skills and the ability to build productive relationships with customers and

🎁 Benefits

• Full-time remote opportunity within eligible U.S. states.
• Consistent Monday–Friday schedule after completion of training.
• Scheduled eight-hour shifts within weekday operating hours.
• Opportunity to work in a collaborative SaaS environment serving the health, fitness, and personal
• Professional development through hands-on exposure to customer support, software troubleshooting
• Inclusive workplace committed to diversity, respect, and equal opportunity.