Customer Support Specialist (Fluent Polish, English and German or French languages)

📋 Description

• Managing customer interactions through phone, case management, and digital channels, delivering a
• Taking ownership of complex and escalated cases, investigating issues and driving resolution while
• Processing and validating customer transactions in line with established procedures, SLAs, and
• Acting as an escalation point for Associates, providing guidance on customer, transaction, and
• Investigating overdue or unresolved balances and supporting reconciliation and collections
• Maintaining accurate documentation and ensuring compliance with regulatory, legal, and internal

🎯 Requirements

• 3+ years of experience in customer support, payments operations, collections or related operational
• Experience handling complex customer scenarios and escalations, with an interest in further
• Strong collaboration skills and the ability to build effective working relationships across teams
• Demonstrated ability to work independently while following defined procedures and guidance.
• Experience managing escalations and non-routine scenarios within clear frameworks.
• Strong analytical, documentation, and problem-solving skills.

🎁 Benefits

• Market competitive monthly gross salary starts at 85,000 PLN
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year