Customer Support Specialist - French Speaker

📋 Description

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers’ issues

🎯 Requirements

• Previous experience in a Customer Support role
• Fluent in French – required
• Practical experience with standard industry tools such as CRM and ticketing systems
• SaaS/Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Highly organized with the ability to multitask and work under pressure

🎁 Benefits

• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
• Parental Leave – Take meaningful time to bond with your growing family.
• Flexible Work Environment – Balance life and work with adaptable schedules.
• Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
• Tech Setup – Get the gear and support you need to work comfortably.
• Professional Development – Grow your skills with training and learning sessions.