Customer Support Specialist (Full Remote - Philippines)

📋 Description

• Respond to customer inquiries by email and through other channels as we grow, and resolve them on
• Troubleshoot product issues and explain features clearly, with answers tailored to each customer
• Handle billing and subscription questions, including refunds, in line with company policy
• Escalate technical issues to the right team with clear details, so customers don't have to repeat
• Write replies that show empathy and address the customer's actual question, not a generic template
• Aim to meet our targets for CSAT, response time, and resolution within 24 hours

🎯 Requirements

• Prior experience in customer support, community management, or a similar role
• Ability to provide effective troubleshooting and problem resolution
• Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom)

🎁 Benefits

• Contract Type: We prefer B2B, but we're flexible, what matters is long-term commitment and impact
• Work From Anywhere: Fully remote. Choose the environment where you do your best work
• Paid Time Off: 4 weeks (20 working days) of PTO per year
• Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
• Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses &amp
• Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per