Customer Support Specialist (German)

📋 Description

• Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
• Guide customers through software features and help connect properties to OTAs like Airbnb
• Investigate and troubleshoot technical inquiries, system logs, and setup configurations.
• De-escalate challenging situations empathetically and transform issues into positive experiences.
• Collaborate with internal teams to report product feedback and improve our platform.
• Maintain documentation and share insights to elevate the support knowledge base.

🎯 Requirements

• Native or professional fluency in written and spoken German (C1/C2), plus strong English.
• Experience in a customer-facing support or service role, ideally SaaS/tech.
• Strong technical aptitude with logical troubleshooting skills.
• Excellent communication to translate complex tech concepts clearly.
• Familiarity with Zendesk, ticketing systems, or CRM is a plus.
• Resilient, adaptable mindset and eagerness to grow in a dynamic team.

🎁 Benefits

• Remote work freedom.
• Salary in EUR/USD.
• Expense coverage for computers and gadgets.
• International team with diverse nationalities.
• Referral program with paid compensation.
• Growth and development opportunities.