Customer Support Specialist (German or French speaker)

📋 Description

• Manage customer interactions via phone, case management, and digital channels
• Take ownership of escalated cases; investigate issues and drive resolution
• Process and validate customer transactions per procedures, SLAs, regulatory requirements
• Act as escalation point for Associates; provide guidance on queries
• Investigate overdue balances; support reconciliation and collections
• Maintain documentation and ensure regulatory and internal policy compliance

🎯 Requirements

• 2–4 years of experience in customer support, deal desk, collections, or operational roles
• Demonstrated ability to work independently while following procedures and guidance
• Experience managing escalations and non-routine scenarios within clear frameworks
• Strong analytical, documentation, and problem-solving skills
• Clear written and verbal English communication; ability to influence outcomes
• Strong attention to detail, accuracy, and compliance

🎁 Benefits

• Language bonus
• Great career growth and development opportunities
• Flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies
• Work from abroad 60 days per year