Customer Support Specialist I

📋 Description

• Provide personalized and relevant support to customers and internal users through Zendesk tickets
• Investigate reported issues by reproducing problems, reviewing logs, and consulting internal
• Deliver practical workarounds and effective solutions that help customers resolve issues and meet
• Communicate complex technical information clearly and simply through both written and verbal
• Create and maintain help center content that enables customers to resolve common issues
• Document troubleshooting knowledge and internal learnings to help other support specialists resolve

🎯 Requirements

• At least 1 year of experience in a customer-facing role within a SaaS or software environment.
• Strong passion for helping others and delivering empathetic, customer-focused support.
• Excellent written and verbal communication skills, with strong attention to detail and the ability
• Strong problem-solving and investigative skills, with curiosity and persistence when diagnosing
• Technically savvy, with an interest in learning new technologies, software products, and support
• Previous experience with customer support platforms such as Zendesk or Jira is an advantage.

🎁 Benefits

• Competitive base compensation of CA$55,000–CA$60,000, with eligibility for equity.
• Comprehensive health and wellness benefits available from day one.
• Remote-first working environment with flexible collaboration across Canada and international teams.
• Flexible paid time off and opportunities to maintain a healthy work-life balance.
• Professional development and dedicated professional mastery allowance for learning and skill
• MacBook laptop provided for remote work.