Customer Support Specialist I

📋 Description

• Own the daily execution and delivery of Media Intelligence Digests across a portfolio of client
• Review and deliver client digests while consistently meeting established delivery deadlines and
• Perform detailed quality assurance reviews to ensure every digest is accurate, complete, and
• Monitor active client review windows, coordinate revisions, and ensure requested changes are
• Troubleshoot delivery issues in real time, identify root causes, and escalate operational or
• Develop expertise in account-specific requirements, preferences, and recurring workflows to provide

🎯 Requirements

• 1+ years of experience supporting time-sensitive operational workflows in customer support
• Experience managing multiple concurrent priorities while consistently meeting deadlines
• Exceptional attention to detail and a strong quality assurance mindset
• Excellent written communication skills with the ability to communicate clearly and professionally
• Strong organizational and time management skills
• Experience working directly with customers or customer-facing deliverables

🎁 Benefits

• Remote Work, Forever: Fully distributed team with a permanent remote setup; home office stipend
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.; annual reviews
• Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance; 100%
• Time Off & Family Benefits: 4+ weeks of PTO, plus paid sick and mental health days; 13 paid
• Learning and Development: Transparent pathways for internal mobility and promotion; bi-annual
• Inclusive, Customer-First Culture: Commitment to equity and valuing diverse perspectives; agile