Customer Support Specialist II

📋 Description

• investigation, troubleshooting, and resolution of complex customer issues across phone, messaging
• Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain
• Identify customer needs proactively before they become issues, reducing friction and strengthening
• Partner with cross-functional subject matter specialists to escalate and resolve critical cases
• Champion clear communication with internal and external stakeholders to align on resolutions, set

🎯 Requirements

• 3+ years of experience in customer support or customer success in financial services, crypto, or
• Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets
• Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve
• Full-time, in-office presence five days a week with willingness to work nights and weekends
• Proficiency in English with the ability to communicate complex product concepts clearly across
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

🎁 Benefits

• Target annual base salary
• Bonus eligibility
• Medical, dental, vision