Customer Support Specialist II

📋 Description

• Provide support for high-profile Coinbase customers across multiple channels (phone, messaging
• Use all available resources to ensure high standards are met and work is carried out in the most
• Be a trusted advisor, listen and empathize so the customer knows they are valued; ensure their
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the
• Seek opportunities to add value for customers through education, proactivity and clear expectation
• Provide best in class customer support, handle customers proactively to mitigate issues, handle

🎯 Requirements

• Full-time, in-office presence, five days a week
• Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
• Motivated by Coinbase's mission and creating a seamless experience for highest value customers
• Minimum of 3 years of relevant experience in a customer service or support role in a fast-paced
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto
• Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization

🎁 Benefits

• Pay transparency: Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR
• Total compensation may include bonus eligibility and benefits (including medical, dental, and