Customer Support Specialist II

📋 Description

• Responsible for providing support for high-profile Coinbase customers across multiple channels
• Use all available resources to ensure high standards are met and work is carried out in the most
• Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the
• Seek opportunities to add value for customers through education, proactivity and clear expectation
• You will be responsible for providing best in class customer support, handling customers

🎯 Requirements

• This role requires full-time, in-office presence, five days a week.
• Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
• Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
• Minimum of 3 years of relevant experience in a customer service or support role in a fast paced
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

🎁 Benefits

• Bonus eligibility
• Medical benefits
• Dental benefits
• Vision benefits