Providing support for high-profile Coinbase customers across multiple channels (phone, messaging
Investigating, troubleshooting and resolving customer issues
Using all available resources to ensure high standards
Listening and empathizing to make customers feel valued
Taking ownership and using critical thinking to find root cause and solve issues on first contact
Logging all defects appropriately when resolution is not possible

🎯 Requirements

Full-time, in-office presence five days a week
Willingness to work nights and weekends to support 24/7 cryptocurrency markets
Motivated by Coinbase's mission and creating seamless experience for high-value customers
Minimum 3 years of relevant experience in customer service or support in a fast-paced environment
Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto
Flexible and adaptable to meet evolving needs

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