Customer Support Specialist, International

📋 Description

• Own front-line experience for Admins and EOR employees across phone, email, and chat.
• Guide on international payroll, benefits, and platform navigation.
• Partner with International Consultants on complex compliance and HR issues.
• Serve as product expert for Justworks international offering.
• Collaborate with Product, Operations, and Legal to streamline workflows.
• Drive AI and automation initiatives to speed and accuracy.

🎯 Requirements

• 4+ years in a customer-facing role, ideally with EOR space.
• Proven track record of building new functions or workflows and automating processes for scale.
• Native or close to native English fluency (written and verbal).
• Experience working with US-based customers and stakeholders.
• Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools is a plus.
• Experience with leading others in a team-lead or manager capacity is a plus.

🎁 Benefits

• Great benefits and wellness program
• Company retreats
• Welcoming, casual environment
• Learn from leaders in the startup community
• Entrepreneurial, growth-minded culture