Customer Support Specialist (LATAM Only)

📋 Description

• Respond to customer issues via Intercom with a 2-minute SLA on chat
• Diagnose and fix workflow misconfigurations, errors, and carrier issues
• Build and troubleshoot automated workflows with Whippy and Zapier
• Proactively monitor usage and reach out before problems arise
• Log bugs in Linear with full documentation and resolve
• Coordinate with telephony providers like Telnyx, Bandwidth, and Twilio

🎯 Requirements

• Real SaaS support experience, not BPO or scripted
• Comfort building/workflows with Zapier, Make, or no-code tools
• Proactive instinct to detect usage drops and workflow gaps
• Ability to manage multiple conversations under a 2-minute SLA
• Strong written English, fast, clear, professional
• Comfortable on Zoom sharing your screen and guiding fixes

🎁 Benefits

• Competitive compensation based on experience, with monthly bonuses
• WeWork membership included