Customer Support Specialist ll

📋 Description

• Provide end-to-end resolution of complex issues across phone, messaging, and email.
• Deliver world-class service to high-value Coinbase customers, protecting trust and driving
• Collaborate with cross-functional teams to escalate and resolve critical cases efficiently.
• Support customers in a fast-changing crypto landscape (web3, staking, derivatives).
• Communicate clearly with stakeholders to set expectations and improve experience.

🎯 Requirements

• 3+ years in customer support or success in financial services, crypto, or tech.
• Basic knowledge of blockchain, web3, staking, self-custody, and crypto markets.
• Ability to investigate root causes, synthesize data, and resolve complex issues independently.
• Full-time, in-office presence five days a week; willingness to work nights/weekends.
• English proficiency to communicate complex concepts across channels.
• Uses generative AI responsibly with human oversight to improve workflow efficiency.

🎁 Benefits

• In-Office role based in Hyderabad, India, with remote-first company culture.
• Equal Opportunity Employer; inclusive hiring practices.
• Accommodations available for disabilities; contact accommodations@coinbase.com for support.
• Applicant privacy and arbitration information provided in policy notices.