Customer Support Specialist ll

📋 Description

• Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by
• Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream
• Educate customers proactively on Coinbase products and features, setting clear expectations and
• Partner with cross-functional teams to escalate, resolve, and close out complex cases that require
• Lead by example within the Customer Support organization by consistently meeting or exceeding

🎯 Requirements

• 2+ years of experience in customer support within financial services, crypto, fintech, or a
• Demonstrated ability to investigate and resolve complex customer issues independently, with a track
• Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar
• Fluency in written and spoken English with the ability to communicate clearly across global teams
• Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

🎁 Benefits

• Eligibility for bonus compensation
• Medical, dental, and vision benefits