Customer Support Specialist ll

📋 Description

• Provides support for Coinbase customers across multiple channels (phone, messaging & email) by
• Uses all available resources to ensure high standards are met and work is carried out in the most
• Serves as a trusted advisor, listening and empathizing so the customer knows they are valued
• Takes ownership and uses critical thinking to find the root cause and solve the customer issue on
• Seeks opportunities to add value for customers through education, proactivity and clear expectation
• Sets a high bar for Customer Service Agents within the organization by setting an example through

🎯 Requirements

• Motivated by Coinbase's mission and creating a flawless support experience for our global customer
• Shift and weekend work is a requirement.
• Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto
• Experience with different channels of support, including voice, messaging, and email.
• Phenomenal communication skills in order to operate globally across multiple departments and
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

🎁 Benefits

• Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
• Experience working with and partnering with external business partners.