Customer Support Specialist ll

📋 Description

• Providing support for high-profile Coinbase customers across multiple channels (phone, messaging
• Using all available resources to ensure high standards are met and work is carried out in the most
• Being a trusted advisor, listening and empathizing to ensure customer voices are heard through
• Taking ownership and using critical thinking to find root cause and solve customer issues on first
• Seeking opportunities to add value for customers through education, proactivity and clear
• Providing best-in-class customer support, handling proactive mitigation, resolving contacts, and

🎯 Requirements

• Full-time, in-office presence, five days a week
• Willingness to work nights and weekends
• Minimum of 3 years relevant experience in customer service/support with high-value customers
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto
• Flexible and adaptable to evolving needs of high-growth organization
• Fantastic communication and relationship management skills, passion for assisting customers using

🎁 Benefits

• Opportunity to work at a remote-first company with quarterly in-person 'surges'
• Mission-driven work to increase economic freedom
• Potential for growth in a high-growth, fast-paced organization