Customer Support Specialist ll

📋 Description

• Providing support for Coinbase customers across multiple channels (phone, messaging & email) by
• Use all available resources to ensure high standards are met and work is carried out in the most
• Be a trusted advisor, listen and empathize so the customer knows they are valued; ensure their
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the
• Seek opportunities to add value for customers through education, proactivity and clear expectation
• Set a high bar for Customer Service Agents within the organization by setting an example through

🎯 Requirements

• Motivated by Coinbase’s mission and creating a flawless support experience for our global customer
• Shift and weekend work is a requirement
• Minimum 2-3 years of relevant experience in customer support and/or financial services, crypto
• Experience with different channels of support, including voice, messaging, and email
• Phenomenal communication skills to operate globally across multiple departments and stakeholders
• Flexible and adaptable to evolving needs of a high-growth, fast-paced organization

🎁 Benefits

• Medical, dental, and vision benefits
• Bonus eligibility