Customer Support Specialist - Mountain Time (MT) / Pacific Time (PT)

📋 Description

• Troubleshoot and respond to customer inquiries via chat and calls
• Increase product and industry knowledge to provide expert answers
• Collaborate with teams to resolve technical issues
• Document and share frequent customer issues and solutions
• Provide personalized solutions and follow-ups to ensure satisfaction
• Work Monday - Friday 9am-6pm PT or MT

🎯 Requirements

• A minimum of 1 year experience in a software support position
• The ability to learn quickly and ask questions when needed
• The ability to work autonomously while collaborating within a team
• You thrive under pressure when tackling complex challenges
• A genuine passion for connecting with people from diverse backgrounds, with respect and kindness
• Strong written communication skills

🎁 Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Calm app subscription
• One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)