Customer Support Specialist - MXC (Mon-Fri 2:30pm to 10:30pm CST)

📋 Description

• Support AlertMedia customers by assessing inbound tickets and live chats inquiring about product
• Communicate with professionalism and empathy as you work to resolve customer issues.
• With the help of our Learning & Development Manager, you will stay updated on product knowledge.
• Manage customer tickets within our case queue.
• Go the extra mile in interacting with our customers, ensuring they have a “world class” support
• Escalate advanced customer cases to the appropriate team members.

🎯 Requirements

• 1-2 years of experience in a customer support role in software is preferable
• Familiarity with Zendesk, Slack, Excel, Outlook, or similar
• Tons of energy, humor, compassion, and enthusiasm
• A passion for continual learning with a desire and willingness to be coached
• The ability and desire to work in a fast-paced challenging environment
• Exceptional phone etiquette & written communication skills

🎁 Benefits

• Competitive Base Salary
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy