Customer Support Specialist - Night Shift

📋 Description

• Handle first-line support via chat, email, and phone (English).
• Provide consultations about Cloud, CDN, Hosting, AI and more.
• Resolve technical issues with diagnostics and escalate when needed.

🎯 Requirements

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute)
• Understanding of hardware and software diagnostics (reading logs)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Able to explain complex concepts clearly and simply

🎁 Benefits

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office options
• Work from anywhere up to 45 days/year
• Private medical insurance for you and your family
• 5 extra vacation days
• Fully paid sick leave
• Language classes