First-line support, handling customer and internal user requests via chat, email, and phone in
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more
Resolve technical issues by providing technical diagnostics and collect information about

🎯 Requirements

1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities

🎁 Benefits

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*

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