Serve as frontline responder for inbound baseline support cases from 11:00 AM to 7:00 PM.
Own Your Queue: Manage and resolve 12-20 tickets per day.
Triage & Escalate: determine when to troubleshoot vs. escalate.
Embrace Modern Tech: use internal docs, logs, and AI tools to speed resolutions.
Train for Success: complete product training before transitioning to your permanent shift.

🎯 Requirements

Technical Aptitude: pick up technical concepts quickly.
Problem-Solving: natural troubleshooter with a client-focused mindset.
Communication Power: strong written and verbal communication.
Adaptable Mindset: comfortable with changing tech and AI tools.
Local Presence: able to work from our Toronto hub.

🎁 Benefits

Competitive pay and flexible work.
Inclusive, collaborative culture.
Opportunity to work with AI-powered tech.
Impact global customers and drive efficiency.

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