Customer Support Specialist (Technical)

📋 Description

• Handle and resolve customer support tickets through NIQ Service Suite with timely, accurate
• End-to-end issue handling: gather info, troubleshoot, apply workarounds, restore service.
• Analyze and validate client shipment data; perform coverage analysis and ensure data quality and
• Maintain complex databases, identify data gaps and inconsistencies; interpret data to support
• Troubleshoot platform issues: access, configuration, functionality, performance; identify root
• Configure and maintain customer organizations, user groups, roles, and access permissions within

🎯 Requirements

• Bachelor’s degree in Business Admin, Information Systems, Engineering, Communications, or related
• Experience in Customer/Technical Support or Help Desk roles.
• Advanced English proficiency (written and verbal) for global communications.
• Intermediate to advanced Microsoft Excel skills; troubleshoot user issues in Excel-based solutions.
• Strong analytical and problem-solving abilities; identify root causes and drive resolution.
• Ability to interpret data from multiple sources, identify patterns and trends, apply sound judgment.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)