Customer Support Specialist (Uzbek-speaking)

📋 Description

• Support clients in Uzbekistan via live chat, email, and phone
• Assist with registration, account verification, platform access, and account settings
• Review onboarding documents and process KYC checks in line with internal procedures
• Take care of deposit, withdrawal, and internal transfer requests within your area of responsibility
• Explain account conditions, account types, and operational procedures clearly and accurately
• Look into client queries and work with Payments, Compliance, and IT to find solutions

🎯 Requirements

• 2+ years of relevant experience in customer support or back-office operations within a fintech
• Experience supporting clients from Uzbekistan and familiarity with their common service needs
• Fluent spoken and written Uzbek and Russian, with good written and spoken English
• Practical knowledge of client onboarding, KYC/AML procedures, and payment processing
• Familiarity with financial platforms
• Understanding of core trading concepts, including spreads, leverage, margin, swaps, and order

🎁 Benefits

• Medical insurance
• Lunch allowance
• Birthday voucher
• Visa arrangement and relocation support
• Referral program