Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements on scope, timelines, quality.
• Point of contact for clients, coordinate with internal teams.
• Onboard new clients via video training on platform/workflows.
• Define and execute project scope per agreements and expectations.
• Build client relationships and identify improvement opportunities.
• Gather feedback and inform product development and roadmap.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or related fields is a plus.
• Proven track record of high customer/user satisfaction.
• Strong Excel and CSV/data manipulation skills.
• Familiar with KPIs and linking activities to business outcomes.
• Excellent communication, both by phone and video.

🎁 Benefits

• Competitive salary.
• Flexible remote work from home or other location.
• International, high-performing team environment.
• Career growth opportunities and ownership.
• Exposure to digital events, customer success, tech, and academia.
• Contribution to knowledge sharing and scientific advancement.