Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring projects are delivered according to
• Primary point of contact for assigned clients; coordinate with internal teams to address needs and
• Onboard new clients via video training sessions; ensure users understand the platform and workflows.
• Define, present, and execute project scope per partnership agreements and customer expectations.
• Build client relationships; proactively identify opportunities to improve outcomes.
• Gather customer feedback and inform product development and roadmaps.

🎯 Requirements

• Relevant experience in event management, customer support, or customer success in digital events.
• Interest in academic research, scientific advancement, or scholarly communications is an advantage.
• Proven track record of high customer and user satisfaction.
• Strong Excel and database skills, including CSV data manipulation and imports.
• Ability to work with KPIs and connect activities to business objectives.
• Excellent communication and interpersonal skills via phone and video.

🎁 Benefits

• Competitive salary.
• Flexible remote work, from home or another location.
• Opportunity to join a dynamic, high-performing international team.
• Strong opportunities to take ownership and grow professionally.
• Exposure to digital events, customer success, technology, and the global scientific and academic
• Opportunity to contribute to technology that supports knowledge sharing and scholarly communication.