Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements to scope, timelines, quality
• Primary contact for clients; coordinate with internal teams to satisfy needs
• Onboard new clients via video training; ensure user understanding
• Define and execute project scope per partnership agreements
• Build strong client relationships; identify improvement opportunities
• Gather feedback; inform product roadmap and future priorities

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events
• Interest in academic research or scholarly communications is a plus
• Track record of high customer/user satisfaction
• Strong Excel and database skills; CSV data handling
• Ability to work with KPIs and strategic objectives
• Excellent communication; confident by phone/video

🎁 Benefits

• Competitive salary
• Flexible remote work from home or another location
• International, high-performing team
• Ownership opportunities and professional growth
• Exposure to digital events, customer success, tech, and science
• Contribution to knowledge sharing and scientific collaboration