Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring projects are delivered according to
• Serve as the primary point of contact for assigned clients, coordinating with internal teams to
• Onboard new clients through engaging video training sessions and ensure users understand workflows.
• Define and execute project scope in line with partnership agreements and customer expectations.
• Build strong client relationships and identify opportunities to improve experience and outcomes.
• Gather customer feedback and provide insights to influence product development and roadmap.

🎯 Requirements

• Relevant experience in event management, customer support, or customer success in a digital events
• Interest in academic research, scientific advancement, or related fields is an advantage.
• Proven track record of delivering high customer and user satisfaction.
• Strong Excel and database skills, including CSV data handling and data imports.
• Experience with KPIs and understanding how customer activities drive business objectives.
• Excellent communication and interpersonal skills via phone and video.

🎁 Benefits

• Competitive salary.
• Flexible remote work (from home or other suitable location).
• Opportunity to join a dynamic, international team.
• Growth opportunities and ownership of projects.
• Exposure to digital events, customer success, technology, and global scientific community.
• Contribute to technology supporting knowledge sharing and scholarly communication.