Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements to scope, timeline, and quality
• Be the primary contact for assigned clients; coordinate with internal teams
• Onboard new clients via video training; ensure platform understanding
• Define and execute project scope per agreements and expectations
• Build strong client relationships; identify improvement opportunities
• Gather feedback and inform product development and roadmap

🎯 Requirements

• Experience in event management, customer support, or customer success
• Interest in academic research or scholarly communication is a plus
• Proven track record in delivering customer satisfaction
• Strong Excel and CSV data handling skills
• Ability to work with KPIs and tie activities to outcomes
• Excellent communication via phone/video; personable and supportive

🎁 Benefits

• Competitive salary
• Flexible remote work
• International, high-performing team
• Ownership opportunities and growth
• Exposure to digital events and global academic community
• Contribute to knowledge sharing and scientific advancement