Customer Support Supervisor

📋 Description

• Oversee daily support operations, ensuring agent productivity and service continuity.
• Monitor agent performance in real time, providing coaching and feedback.
• Lead regular team meetings to share updates and align on goals.
• Manage ticket queues and customer interactions during peak periods.
• Handle escalated complaints and ensure timely resolutions.
• Review chats, tickets, and calls to ensure quality standards and compliance.

🎯 Requirements

• Proven experience in a supervisory or leadership role within the iGaming or customer support industry.
• Experience in people management and coaching skills.
• Hands-on experience with customer support platforms, CRM systems, and performance monitoring tools.
• Strong analytical skills with the ability to interpret data and drive data-informed decisions.
• Solid knowledge of industry regulations, compliance standards, and best practices.

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, stomatology/psychological service, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment